WFM Integration

Q-Suite Workforce Management Integration module makes available real-time and periodic data feed directly from its call center software and database to any Workforce Management software for effective contact center floor operation and management.

Q-Suite provides detailed real-time and periodic reporting of Agent, Queue, ACD and Dialer activities for both inbound and outbound call centers. Its real-time supervisor dashboards, agent productivity reports, ACD activity and campaign performance reports provide key performance indicators for effective call center floor management. Contact center operations rely upon statistics and reports to determine productivity, staffing and performance. With this WFM integration module, Q-Suite will feed detailed granular performance data generated by the call center software and eliminate countless hours of data entry. Workforce Management software applications use real-time and periodic report data to optimize performance and increase productivity of contact center operations.