CRM Integration

CRM (Customer Relationship Management) Software is an important tool for Sales and Marketing. Most Organizations either have custom applications developed in-house or standard CRM software which may be hosted in the Cloud. CRM integration for Asterisk based Contact CenterQ-Suite offers Web Services API to integrate the Contact Center Software and Database to any CRM. The Web Services API calls using XML-RPC as well as XML DTD over HTTP clients provide a convenient way to keep the data synchronized.

The Script Builder within Q-Suite will allow opening Web Applications within an I-frame. For Web based CRM which accepts command line parameters, this is a convenient way to pop-up the relevant CRM page while delivering the call to an Agent.

If your organization wants to incorporate CTI into an already well established CRM, Q-Suite offers an extensive library in Socket and .NET API as well as XML API for full integration of Q-Suite ACD and Asterisk into the CRM.