Q-Suite is a robust, feature-rich and scalable contact center software suite for Asterisk built to leverage the technology stack of Asterisk, Linux, MySQL and Apache. Q-Suite delivers an extremely powerful and compelling next generation IP enabled contact center platform at considerable cost savings.
Q-Suite is a multi-tenant software available for both Cloud and Premise-based contact centers. Inbound call center operations will appreciate Q-Suite’s powerful and flexible ACD which provides Skills Based Routing, Queue Prioritization, Virtual/Personal Queues, Agent Hot-Desking and Customizable IVR. Outbound call center operation will benefit from Q-Suite’s efficient self-pacing Predictive Dialer along with Preview and Progressive dialing for multiple concurrent outbound campaigns. Q-Suite has an inbuilt Script Builder for developing powerful agent-customer interaction scripts and a Dialplan Builder to develop powerful IVR. Q-Suite tools are easy to manage and meet the most complex call center software requirements.
Enterprise On-Premise Edition
The customer premise installation of this contact center software will provide all your call center requirements right out-of-the-box and scale to multiple Asterisk and Web servers effortlessly.
Multi-Tenant Cloud Edition
Whether it is your enterprise contact center to be hosted in the Cloud or setting up a multi-tenant platform to provide Contact Center as a software service, Q-Suite ACD and Dialer in the Cloud is an ideal fit.
CTI Integration to Asterisk ACD
An ACD for Asterisk with unsurpassed feature-set for CTI integration, Q-Suite SDK provides Socket, .NET and Web Services API for integrating Custom Apps to build Next Generation IP contact center platform.